25 Motivating Referral, Customer Loyalty and Great Business Quotes

25 Motivating Referral, Customer Loyalty and Great Business Quotes

because sometimes you just need a little motivation or a reminder of why you do what you do everyday!

  1. Your website isn’t the center of your universe. Your Facebook page isn’t the center of your universe. Your mobile app isn’t the center of your universe. The customer is the center of your universe. – Bruce Ernst

  2. “One customer, well taken care of, could be more valuable than $10,000 worth of advertising.”  – Jim Rohn, Motivational Speaker

  3. There is a big difference between a satisfied customer and a loyal customer.” – Shep Hyken

  4. “People influence people. Nothing influences people more than a recommendation from a trusted friend. A trusted referral influences people more than the best broadcast message. A trusted referral is the Holy Grail of advertising.” – Mark Zuckerberg, CEO

  5. “The purpose of a business is to create a customer who creates customers.” – Shiv Singh, Senior Vice President of Global Brand and Marketing Transformation at Visa

  6. “Customer satisfaction is worthless. Customer loyalty is priceless.” – Jeffrey Gitomer

  7. "In the business of referrals, trust is the most important reason a recommendation is made and, conversely, lack of trust the single greatest reason referrals don't happen." - John Jantsh, The Referral Engine

  8. “We take most of the money that we could have spent on paid advertising and instead put it back into the customer experience. Then we let the customers be our marketing. Historically, our number-one growth driver has been from repeat customers and word-of-mouth.” –  Tony Hsieh, CEO

  9. “Listening offers data. Hearing offers empathy and intelligence. Activity, action, and engagement steer perspective and encourage a sense of community and advocacy.” – Brian Solis

  10. "By directly paying people to sign up and then paying them more to refer friends, we achieved extraordinary growth. This strategy cost us $20 per customer, but it also led to 7% daily growth, which meant that our base nearly doubled every 10 days." - Peter Thiel - Co-founder

  11. “The customer’s perception is your reality.” – Kate Zabriskie

  12. You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. - Jerry Fritz

  13. “In sales, a referral is the key to the door of resistance.” –  Bo Bennett, Author of Year To Success

  14. “Good customer service costs less than bad customer service.” – Sally Gronow

  15. “Your most unhappy customers are your greatest source of learning.” – Bill Gates

  16. You are serving a customer, not a life sentence. Learn how to enjoy your work. - Laurie McIntosh

  17. Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you. - Chip Bell

  18. Make your product easier to buy than your competition, or you will find your customers buying from them, not you. - Mark Cuban

  19. We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. - Jeff Bezos

  20. The best system I've ever seen for intellectual distribution is the direct selling business-also known as one-to-one marketing, network marketing, referral marketing or relationship marketing. - Paul Zane Pilzer

  21. Here is a simple but powerful rule: always give people more than what they expect to get. - Nelson Boswell

  22. Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. - Zig Ziglar

  23. Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them. - W. Edwards Deming

  24. Consumers are taking ownership of brands, and their referral power is priceless. Erik Qualman

  25. Do what you do so well that they will want to see it again and bring their friends. - Walt Disney

We hope these Referral, Customer Loyalty and Great Business Quotes helped get you ready for your day or re-invigorated about your everyday duties!