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15 Wild Customer Retention Facts You Need to Know in 2019

15 Wild Customer Retention Facts You Need to Know in 2019

Great customer experience is a major competitive advantage that drives new sales and helps you retain your customers which can be challenging in the digital era. Audiences are presented with more options than ever with just the click of their phone.  It’s important for businesses to address the issues that can cause churn and to understand what motivates customers to stay loyal to ultimately drive more customer retention.